Frequently Asked Questions About Terms & Conditions
Yes. We may update these terms at any time and will notify you of material changes. If you do not accept the new terms, you can close your account. Continued use of your account after an update means you accept the new terms.
Breaches can result in warnings, account restrictions or permanent closure. Examples include providing false identity details, using another person's account, attempting fraud, or playing from a restricted region. A closed account is not reopened.
Before we process a withdrawal, we verify your identity and confirm your payment method matches your account records. This prevents fraud and protects your funds. Verification usually completes within hours; some requests may take longer.
You may only hold one account with v99 game. Multiple accounts linked to the same person, payment method or device will be closed. Funds in duplicate accounts will not be released to avoid money-laundering risks.
Yes. If you believe a transaction is unauthorized or incorrect, contact support immediately with details. We investigate disputes and attempt recovery if the payout has not yet left our system. Proof is usually required.
Inactive accounts remain open and your balance stays in your wallet. However, we may restrict gameplay or require re-verification after an extended period away. Contact support if your account is locked after a long absence.
Yes. The same terms apply across all devices and platforms. Whether you play on the app, browser or tablet, your account is governed by these terms. Access via any device implies acceptance.
